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Granite FAQ

Frequently Asked Questions (FAQ)

What is a Waycover?

Q: What is a Way Cover?
• A: Waycovers are used to protect machinery and surroundings from the byproducts of the manufacturing process. They help prevent chips, fluids, and materials from exiting the work area: (expand)

Other names for Way Covers include:

Metal Way Cover
Roll up Waycover
Shade Cover
Tonneau Cover
Telescopic or Telescoping way cover
Peaked and Flat Cover
Spindle Cover
Bellows Waycover
Apron Waycover
Wall Waycover
CNC Way Covers
Protective Way Covers
Flexible Way Covers
Heavy-Duty Way Covers
Custom Way Covers
Hydraulic Way Covers
Retractable Way Covers
Enclosed Way Covers
Machine Tool Covers
Guideway Covers
Railway Way Covers
Anti-Dust Way Covers
Weather-Resistant Way Covers
Ballistic Way Covers
Collapsible Way Covers
Industrial Way Covers
Anti-Collision Way Covers
All of These Mori Seiki Models
and more, If you dont see your style, give us a call and ask a specialist.

Starting the Process "What do I need to do to get started?"

Q: What is the best way to get the Waycover repair process started?
• A: You have two options to start: (expand)

• Option 1: Estimate Before Sending

A) CONTACT US to request the Waycover Quote form

B) Provide *detailed* pictures of all your damaged way covers as well as angle shots to each surface to see any bending, dents or other damage. Send via Email. If upon actual inspection any quotes are underestimated due to damage not seen in pictures a new quote will be provided.
*** Please send email with images to waycover-repair@cncspecialtystore.com ***

C) Include all measurements on the form including:

Overall length (extended and retracted) Not each box, the entire unit
Height and width
Noticeable damage
Support roller/guide conditions.

• Option 2: Send Us Your Way Covers

A) Please reach out to us before sending your way covers at 608-716-7678 to receive the REQUIRED form PRIOR to shipment.

There are several types of Waycover we will not quote and repair. PLEASE do NOT send in your Waycovers until an image has been sent in.

B) Once you have confirmed we can quote, you can ship your covers to our facility

*** DO NOT SHIP YOUR WAYCOVERS TO OUR BILLING ADDRESS ***
***Repairs will not begin until you approve our quote / invoice***

Q: Can i get an estimate / quote for my Waycover repair?
• A: You have two options for a quote or estimate:(expand)

• Option 1: Estimate Before Sending

A) CONTACT US to request the Waycover Quote form

C) Include all measurements on the form including:

Overall length (extended and retracted) Not each box, the entire unit
Height and width
Noticeable damage
Support roller/guide conditions.

• Option 2: Send Us Your Way Covers

A) Please reach out to us before sending your way covers at 608-716-7678 to receive the REQUIRED form PRIOR to shipment.

*** DO NOT SHIP YOUR WAYCOVERS TO OUR BILLING ADDRESS ***
***Repairs will not begin until you approve our quote / invoice***

Q: What measurements do I need to provide for a repair quote?
• A: Please be sure to include the following:(expand)

• We will need the measurements on the Waycover Request form for the following

Overall length (extended and retracted) Not each box, the entire unit
Height and width
Noticeable damage
Support roller/guide conditions.

Q: Is it possible to send in damaged Way covers for a repair quote?
• A: Yes, that is an option:(expand)

• A) Please reach out to us before sending your way covers at 608-716-7678 to receive the REQUIRED form PRIOR to shipment.

*** There are several types of Waycover we will not quote and repair. PLEASE do NOT send in your Waycovers until an image has been sent in. ***

• B) Once you have confirmed we can quote, you can ship your covers to our facility

*** DO NOT SHIP YOUR WAYCOVERS TO OUR BILLING ADDRESS ***
***Repairs will not begin until you approve our quote / invoice***

What does the repair process include? "What is included (or not)?"

Q: What does a Waycover repair include?
• A: Our waycover repair process involves the following:(expand)

Replacement of waycover wipers, seals, casings, bumpers, and springs (rollup) as needed
Repair or fabrication of metal sections as needed
Repair / Replace rollout sections as needed
Replace scissors sections as needed
Installation of new slide guides and brass spacers as needed

Q: What CNC Machine makes and models of waycovers can be repaired?
• A: We repair Way Covers for many tool builders including: (expand)

DMG / Mori Seiki
Okuma
Mazak
Makino
Doosan
Kitamura
Kuraki
OKK
Bridgeport Mill
Amada
Hitachi
Hardinge
Mitsubishi
Toshiba
Biesse
Deckel
Laguna
Maho
Starrag
Tornos
Trumpf
and many others. If you dont see it listed, please call and ask.

Q: What styles of machine Waycovers can be repaired?
• A: We regularly work on these types of covers:(expand)

Metal section way cover
Roll up waycover (non cloth)
Shade covers
Telescopic or Telescoping way covers
Peaked and Flat Covers
Spindle Covers
Bellows waycover
Apron waycover
Wall waycover
All of These Mori Seiki Models
and more, If you dont see your style, give us a call and ask a specialist.

Q: What styles of machine Waycovers cannot be repaired?
• A: We are unable to work on:(expand)

Metal faced accordion CLOTH Waycovers
Accordion Cloth Style Waycovers
Very Thin metal waycovers that do not hold their shape

Q: What is the largest / smallest size Waycover you can repair?
• A: We regularly work on these sizes:(expand)

We have worked on covers as large as 25 feet per section (75 feet extended)
There is no minimum size requirement
If it can be shipped, it can likely be repaired

Q: What types of machine covers do you work on?
• A: We are able to work on covers for:(expand)

Turning Mills
Drills
Lathes
CNC Machines
Grinders
Unsure? Call and ASK!

Q: What's NOT included in my repair?
• A: SHIPPING and FREIGHT costs are NOT included. (expand)

Freight is not included in any of the pricing on our site
Waycovers will be wrapped on skid for outbound LTL shipment
Smallest sizes may ship via parcel
Use your own carrier for freight pickup at our remote facility
All Waycovers ship on YOUR accounts
BOL MUST be received prior to pickup

Shipping and Delivery "How long will this take?"

Q: How long does the Waycover repair process take?
• A: The repair process typically takes 2-3 Weeks. (expand)

However, this can vary based on the extent of damage and workload.
Lead time may change based on when cover received and backlog at that time.
First come first serve.
Expediting available for an additional fee, CONTACT US!
If you need a time estimate, please contact us!

Q: Can you expedite a repair if my machine is down?
• A: We can often expedite an order, please contact our waycover specialist for current lead times(expand)

There is an additional fee for this (Case by Case)
Based on current workload at our shop
If you have a time sensitive job, CALL US FIRST!

Q: How does this ship back to me?
• A: LTL Freight is our standard method (expand)

Freight is not included in any of the pricing on this page
Waycovers will be wrapped on skid for outbound LTL shipment
Generally we return via the same method you choose to ship
Use your own carrier for freight pickup at our remote facility

Costs, Payment, and Warranty "How can I pay for this?"

Q: What's the average cost for a Waycover repair?
• A: That's a complicated question that depends on many factors including type, material, and damage to your covers. As a rough estimate:(expand)

On average, the cost for a small standard Metal Roll-Up Way Cover repair ranges from $800 to $1000.
On average, the cost for a standard Metal Cover 3-4 sections 36 inches wide where no sections need to be made new averages $1500-2000.
The actual cost may vary depending on the specific condition and size of the cover.
This is NOT a quote, and is an rough estimate only, PLEASE send in images of your waycovers for an accurate quote.

Q: Do you warranty your Way Cover repair work?
• A: We offer a 3-month warranty for repairs due to our error or premature failure based on workmanship. (expand)

Please note that external causes like dents, misuse, or poor maintenance are not covered under the warranty.
Our warranty does not cover damages caused by standing on covers and warping them, tools thrown in machine damaging lips of waycovers, excessive chip load embedding in wipers, improper installation or poor maintenance of chip buildup in machine.
See the list below of specific additional actions NOT Covered by our warranty.

Q: What's not covered under the warranty?
• A: We do not cover the following: (expand)

Standing or Sitting on waycovers while fixing machine
Bent bolts that hold waycover together or are used as pivot points
Tools dropping onto waycovers because of tool changer misalignment
Tools thrown in machine damaging lips of waycovers
Deterioration of wipers from chemicals
Chip buildup under way covers due to improper seals
Excessive chip load embedding in wipers
Poor maintenance of chip buildup
Improper coolant flush setup to keep covers clean and lubricated
Improper installation (see our guide below)

Q: Can I use NET terms / pay later?
• A: All of our work for Waycovers requires a minimum down payment of 50%.

Diagnosis and Maintenance

Q: Why do Way Covers Fail? (click here)
• A: The following is a short list of possible reasons your way covers may not be working as intended: (expand)

Chip buildup under way covers due to improper seals
Bent bolts that hold waycover together or are used as pivot points
Tools dropping onto waycovers because of tool changer misalignment
Deterioration of wipers from chemicals
Improper coolant flush setup to keep covers clean and lubricated.

Q:Can you help me diagnose my issue? (click here)
• A: Check the table below to see a list of the most common symptoms and solutions: (expand)

Symptom	Possible Cause	Corrective Action
Worn or damaged wipers	Normal wear expected	Replace the Wipers
Worn or damaged wipers	Incorrect Coolant used	Refer to your manual for proper coolant
The way covers are damaged or worn	A part or other heavy object dropped on the way cover	Remove the dents from the way cover
	The way covers are not lubricated properly	Extra Protection is necessary when you cut abrasive or absorbent materials
	Cutting abrasive or absorbent materials
	Chip build-up around the base of roll covers	Clear debris from the base of the covers and adjust the tension on the spring-loaded canisters.
Way covers pop or do not move evenly	Normal Operation	Symptoms are normal during operation and do not require troubleshooting
Way cover has trouble extending or retracting	Way cover is full of chips	Perform normal machine maintenance
The way covers are rusty or make excessive noise	There is a low coolant concentration	Increase coolant concentration
	Way cover movement during dry operation creates friction	Lube way covers with appropriate oil
	The rail screws are loose	Tighten all loose rail screws

Q: How do I maintain and care for my Waycovers? (click here)
• A: Please see some best practices for waycover maintenance here:(expand)

Spray down all waycovers weekly. If you do not have an extra coolant hose attached to your coolant pump install one now.
Take an emery cloth and wipe down the way covers that have built up residue on them so they are smooth and clean to keep chips from sticking and keep the way covers sliding freely.
Redirect any coolant flush systems setup to properly keep chips off of waycovers.
Pull back way covers and clean under the covers as well as in the corners where each slat slides.
Replace any wipers that are damaged
Silicone all way covers to prevent coolant and chips from going underneath them.

Q: What if I still have a question?