Credit Terms NET30 Policy

Net 30-Day Credit Terms & Conditions: Strict Credit Policy

Payment Terms:

• Past Due Invoices: Orders will not be processed until all outstanding invoices are paid in full, even with a credit card.
• Virtual Credit Cards: Are not permitted usage for Net 30 accounts
• 3rd-Party Portal Software: We will not upload invoices to any portal, nor will we retrieve payment via a portal
• Statements: We will deliver upon request
• Late Payments: On-time payment is required. Accounts with more than three late payments will face a three-year suspension
• Modified Terms: Any unilateral change or extension of payment terms by your company will result in immediate suspension

Application Requirements:

To be considered for NET 30 terms, provide the following:

• W-9 Form
• Accounts Payable Contact: Include name, phone number, and email address.
• Invoice Email Address and Contact Information
• ACH Payment Acceptance: Include necessary paperwork.
• Credit References: Provide names, email addresses, and phone numbers.
• Tax-Exempt Documentation (if applicable): Include a state-specific Sales/Use Tax Exemption Form for each state. We need tax exempt forms for the state that you ship to, not the billing address
• Product Information: List the products or brands you plan to order regularly.
• Processing Time: Expect 4–5 weeks for approval, as we use an external credit check service. Expedited processing is not available.

Additional Policies:

• No Early Payment Discounts: involving large quantities, custom products, or items with extended lead times may require a down payment at our discretion. This includes but is not limited to; granite, ceramic and way cover repair.
• Annual Purchase Requirement: Maintain a minimum annual purchase volume of $2,000 to keep your account active. Inactivity for two years may result in suspension.
• Consistent Order History: A pattern of multiple orders is required; one-time purchases will not qualify.

Order and Payment Process:

• Once approved, you may select NET 30 terms at checkout for online orders.
• Submit a hard copy Purchase Order (PO) to our sales email.
• Order confirmation will be sent immediately, followed by a PDF invoice.

Invoice and Payment Terms:

• Payment is due within 30 days of the invoice date or receipt of goods, whichever is later.
• For orders with multiple shipment dates, invoices are typically issued when the final item is shipped. However, in cases of significant delays, multiple invoices may be issued.
• Late payments incur interest at 1.5% per month on the overdue balance. Accounts with overdue invoices will be placed on "Credit Hold," and further orders will not be processed.

Disputes:

• If you dispute an invoice, submit a written explanation before the payment due date. Include the disputed amount and the reason for the dispute. All undisputed amounts must be paid on time. Both parties will use good faith efforts to resolve disputes. If unresolved within 10 days, either party may seek legal recourse.

Next Steps:

• For alternative payment methods, visit payment methods.

We look forward to building a successful partnership with your business.